Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Items received within the last 30 days or less
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

What items are non-refundable?

  • Intimate products (i.e. underwear)
  • Gift Cards
  • Products on Sale / Seasonal Discount

 

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges

 

How do I return or exchange?

  • Enter your order number (it begins with "EN" or "PP") and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return or exchange
  • For exchanges, input your instructions in the additional notes
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received, we will send you an email to notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment. This should take 5-10 working days (depending on your original payment method).

Full Return Policy can be found HERE.

Still have questions? Email us at hello@okamistudios.co.uk with your full name, order number and we will get back to you shortly.